Covid-19 Q&A

We have put together this page to answer some questions we are receiving that may be of use to you, if you have a question for our staff please email

Up-to-date States of Guernsey advice can be accessed at

The Guernsey Chamber of Commerce asked our commissioner to record this message for local businesses (recorded w/c 20 April 2020)

Q. I’m wondering if the ODPA is taking a more ‘relaxed’ approach to enforcement activities during the current public health situation?

A. We would like to reassure local organisations that we are taking a realistic and pragmatic approach to regulatory activities during the Bailiwick’s ‘lockdown’.

Q. I’m a health professional, can I use video messaging services to assess patients remotely?

A. We all share the same concerns about the spread of the COVID-19 virus. The need for public bodies and health practitioners to be able to communicate directly with people when dealing with this type of health emergency has never been greater.
Data protection law does not stop the States of Guernsey or any health professionals from sending public health messages to people, either by phone, text or email as these messages are not direct marketing. Nor does it stop them using the latest technology to facilitate safe and speedy consultations and diagnoses. Further, certain public bodies may require additional collection and sharing of personal data to protect against serious and present threats to public health.
The safety and security of our community remains our primary concern and we will continue to regulate in a realistic and pragmatic manner taking into account the compelling public interest in the current health emergency

Q. I’m working from home at the moment, what steps should I take to protect personal data? 

A. We have published these 8 common-sense steps you could take.

Q. I’m an employer, am I allowed to tell staff that a colleague has potentially contracted COVID-19?

A. Yes. You should keep staff informed about specific cases in your organisation as you have an obligation to ensure the health and safety of your employees, as well as a duty of care. Data protection doesn’t prevent you doing this, but you need to make your own decision as an employer about what you think is appropriate, necessary and ethical in terms of what details you share with colleagues. You need to balance the evolving public health situation with your staff’s privacy and dignity, and only disclose what you think is right.

Q. I’m a local business collecting contact tracing information from people who visit my premises, what do I need to think about in terms of data protection? 
A. We published this statement on 30 May 2020 in response to media queries about this issue.

Please get in touch if you are facing new data challenges resulting from the evolving public health situation, details at or see our advice/guidance at